Privacy Policy

Our Commitment to Your Privacy

At EverLine Napa Tree Service, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or hire us for tree care services. We believe in being transparent about what data we collect and why we need it.

Information We Collect

We collect information that helps us provide you with quality tree care services. Here is what we gather:

Contact Information

When you request a quote or contact us for service, we collect your name, phone number, email address, and property address. We need this information to respond to your inquiry, schedule your service, and communicate with you about your tree care needs.

Service Details

We keep records of the services you request, including photos of your trees, notes about the work performed, and details about your property relevant to tree care. This helps us provide better service and maintain accurate records.

Payment Information

When you pay for services, we collect payment details necessary to process your transaction. We use secure payment processors and do not store your complete credit card information on our systems.

How We Use Your Information

We use the information we collect for specific business purposes:

• To provide you with tree care services and communicate about your service
• To send you estimates, invoices, and receipts
• To schedule appointments and send service reminders
• To improve our services and customer experience
• To respond to your questions and provide customer support
• To comply with legal obligations and maintain business records

We do not sell or rent your personal information to third parties for marketing purposes.

Information Sharing

We only share your information when necessary to provide our services or as required by law:

• With service providers who help us run our business, such as payment processors or scheduling software
• With insurance companies if there is a claim related to our services
• With legal authorities if required by law or to protect our rights
• With your consent for any other purpose

Any third parties we work with are required to protect your information and use it only for the purposes we specify.

Website and Cookies

When you visit our website, we may collect certain information automatically, such as your IP address, browser type, and pages you view. We use this information to understand how visitors use our site and to improve your experience. Our website may use cookies, which are small data files stored on your device. You can control cookie settings through your browser preferences.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. This includes using secure connections, password protection, and limiting access to your information to only those employees who need it to serve you. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your information for as long as necessary to provide services to you and to comply with legal requirements. Service records are typically retained for several years for warranty purposes and business records. If you would like us to delete your information, please contact us and we will accommodate your request where legally possible.

Your Privacy Rights

You have certain rights regarding your personal information:

• You can request to see what information we have about you
• You can ask us to correct inaccurate information
• You can request that we delete your information, subject to legal requirements
• You can opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of any website you visit.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To exercise your rights, contact us using the information below.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, we are here to help: